FREQUENTLY ASKED QUESTION

When will my server/service be ready?
Our turn around time is within 5 minutes or less after your complete order has been placed, verified and if a unique username is selected.  Domains usually takes 12 hours to be active after you update your dnsname.  You will be issued a temporary ip for uploading files.

Can I send you hardware to add to my server?
No, we do not allow customers to add their own hardware to any servers.

Do I have root access to my server? Can I install my software after the server is online?
Depends.. you will not have root access to your server unless it is a dedicated server.

Are your servers fully managed?
If you are referring to OS and security updates, the answer is yes. All servers are fully managed. This includes network IDS, OS updates, security updates, monitoring, and more.

What do you mean by free upgrades and patches? Do you do these automatically?
We will automatically install any upgrades and patches to your Operating System.

Do you have 24/7/365 support?
Yes, we have Network Operation Center personnel onsite 24/7/365 for reboots and assistance with your servers.  To truly achieve 99.9% uptime, we introduced iWatch that monitors the server, traffic and databases every 5 minutes and intelligently take corrective actions, as well as alerts a duty officer.

What is the preferred method of support?
We are always wanting to help.  Our online private MEMBER CENTER portal is the best method of support. It is designed to authenticate verified users, define privileges and route your message correctly to subject experts. All customers can create HelpDesk tickets, DNS requests, add/remove/modify email, contact account managers, requests quotes, etc. You will be provided with your regional MEMBER CENTER when your account is activated, it is not visible on this site to enhance security.  Please refer to your order receipt for your local Member Center.  cPanel Solution Centers are dedicated to manage all cPanelx servers and Hosting Super Center handles all other services.

How is my monthly bandwidth transfer calculated?
Bandwidth transfer is calculated by totaling both your inbound and outbound traffic together for the entire month.

What is the charge for going over the allotted bandwidth?
We treat our clients with respect.  No charge immediately, but you are responsible to upgrade your bandwidth / packages within 4 days to avoid a penalty.  You will be informed by email when your bandwidth is within the limits if you specify your email within your Control Panel.

Do you have CPanel available for your servers?
Yes, Cpanel with WHM is available for Red Hat Linux.

Do you have a control panel solution for Windows?
Yes.   See ASP.net web hosting services.

Do you allow IRC/MP3 services on your servers?
No we do not allow any type of IRC/MP3 services on our network

When will I be billed?
Your billing cycle is unique to you.  You will be billed each cycle on your day you open the account.

If I cancel my server do I get a refund?
No we do not issue refunds for prepaid services. If you wish to cancel your server you will need to do so seven (7) days before your next billing cycle

Do you allow Adult Content on your servers?
Yes, legal adult content is allowed on our servers.

Tell me more about your other products and utilities?
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