FREQUENTLY ASKED QUESTION

1. What is Web Hosting?
To help you understand web hosting, we have developed a simple analogy. But first, some definitions:

• Web Site - a group of files and programs that reside on a web server connected to the Internet and displayed to users.
   
• Web Server - a very robust computer that stores the files and programs that make up the site, and then allows visitors to access and read those files.
   
• Web Host - an interconnected group of web servers containing web site data, that other computers can access through the Internet. Web hosts also provide technical resources and web site maintenance.

Now, think of a web host as a landlord. A landlord builds and maintains the structure, then rents storefronts to various businesses that otherwise cannot afford their own buildings. Each business decorates and operates their store differently and leaves building maintenance to the landlord. Likewise, a web host rents space on a web server to various businesses and individuals. Each business builds its own web site while the web host maintains the network of web servers

2. What are the advantages of Web Hosting?
You don't have to invest tens of millions of dollars, or endure technical headaches, in order to build and maintain your hosting infrastructure. We monitor the network. Basic IT rule, keep your data off-site in a strategic location.  We protect your data. You focus on your business and enjoy the fun!

3. What should I consider when choosing a package?
There are four basic items you should think about when selecting the right web hosting package:

• How large will your web site be? Estimate the number of pages your web site will have and their content. How many images, music files, video files or other content do you plan to add? The more pages and files, the more disk space you will require.
• How busy will your web site be? Estimate the number of customers who will visit your site on a busy day. The more people on your web site, the more data transfer bandwidth you will require.
• How many email accounts will you need? You will probably want a separate email for each employee and a few addresses for things like sales@my-business.com or info@my-business.com.
• How important will your web site be to your business? Is it so critical that without a web site your business will fold, or is it more of a competitive advantage that increases your visibility in the market? The more people who use the site and the more it affects their decisions and actions, the more important a web site is to your business.

4. Do I need to pick my domain name when I sign up for Web Hosting?
Yes. Your web address and email accounts will be based on the domain name you select. For this reason you'll need to choose a new domain -- or indicate that you'd like to use one you already own - when you create your Web Hosting account.

5. Which name and top level domain should I choose?
In general, choose a name and a top level domain (.com, .co.uk, .biz, .net, etc.) that is easy for your employees and customers to remember and makes sense with your business. It can be your company's name, key words describing your business or even a short phrase.

6. When will my new domain be ready?
Within minutes! The Hosting Super Center  offers the fastest possible domain registration on the Web. The second your new domain order is processed we send it to the Domain Registry. At the same time, it is being entered into our DNS. Please note that, because external networks are involved, it may take 2-4 hours for worldwide use.

7. How do I move my existing web site over!?
Remember to have a copy of all your web site files, including images, sound and video clips and other files, on your personal computer. After you purchase a Web Hosting package, simply use an FTP program to transfer all your files to your new web site. Your domain will switch at about 12:00 Noon GMT, after you assign a new hostname and will continues to propagate around the world for 72 hours. The switch will take place subtly, that at times you will not even notice it.  The Webmaster Series with Cpanel Servers will be provided with a £850/US$1500 powerful control panel to manage all functions of your servers.  Preview the [cpanelx demo].  ASP.net, Economy and Deluxe will use My Account.

8. What is Cpanel?
Cpanel is our new best-of-breed utility that allows you to manage all your websites with a few mouse clicks. You will love it!  Read more.. [Cpanel]. 

9. Does your Web Hosting support ASP, scripting, and databases?
All Cpanel WebMaster's Linux Hosting packages support PHP and MySQL® so you can build data-driven web sites and Perl so you can build advanced web applications. You will be pleased with the list of ready made applications we have. Preview the list of popular [Free Applications].  For ASP.net, please select our Windows Deluxe and Premium hosting packages.

10. What happens when I upgrade -- do I have to pay the setup fee?
No. You pay no setup fee.  You can add more domains or databases to your servers.

11. Can I publish web pages with FrontPage 2002®?
Yes. our Web Hosting includes support for Microsoft FrontPage 2002. You can create author accounts and grant access to specific subdirectories, so colleagues or others can publish pages to your web site without logging in to your account or requiring your assistance. FrontPage 2002 adds convenience, speed, and security to web site creation and maintenance

12. Tell me more about your Subscription Services and Support?
See FAQ on Services